word
empathy map
EM-puh-thee MAP
ˈɛmpəθi mæpListen
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Syllable breakdown
empathymap
Dictionary meaning
a collaborative visualization tool used in UX research and design to capture and organize what is known about a particular user type, structured around four quadrants describing what the user says, thinks, does, and feels; helps multidisciplinary product teams develop a shared understanding of user perspectives and build genuine empathy for user experiences beyond surface-level observations
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