co-production of services

Syllable breakdown

Dictionary meaning

a model of public service design and delivery in which citizens, service users, communities, and civil society organisations actively participate as co-designers and co-producers alongside professional public servants rather than being treated as passive recipients of services delivered to them by the state; co-production draws on the resources, knowledge, time, and relational networks that citizens possess and that professional public services cannot replicate, including local knowledge of community needs, peer support networks among service users, and the intrinsic motivation of people to improve their own communities; it is advocated as a means of improving service quality, building social capital, reducing costs, and empowering communities that feel alienated from standardised state provision