change management

Syllable breakdown

Dictionary meaning

the structured application of knowledge, tools, and resources to manage the human side of organisational change in order to achieve desired business outcomes; change management encompasses stakeholder engagement and communication, training and skills development, resistance management, and the monitoring of adoption and performance; prominent frameworks include Kotter's eight-step model, which emphasises creating urgency and building coalition before implementation, and the ADKAR model, which focuses on individual transitions through awareness, desire, knowledge, ability, and reinforcement; research consistently shows that the majority of large-scale organisational change initiatives fail to achieve their intended outcomes, primarily due to inadequate attention to the human and cultural dimensions of change